Customer Support AI
We build AI-assisted customer support β chatbots, routing and automated replies with a human in the loop.
Faster service, happier customers
Support gets overwhelmed and response times stretch when routine questions eat the team's time. AI handles the routine and routes hard cases to people β faster and around the clock.
In practice we build a chatbot, ticket classification and a knowledge base that handle routine and give experts context. People resolve hard cases faster.
We don't sell hype: we start from the business problem, prioritise use cases by value and build a solution that reaches production and stays under control.
Every solution is built for production, not as a demo: we integrate it with your systems, document it and keep a human in the loop. That makes value verifiable and scaling safe.
How we deliver
Discovery
We identify use cases, data readiness and value potential across your business.
Data foundation
We prepare data, build pipelines and ensure quality and traceability.
Pilot
We build a working pilot at limited scope quickly and safely.
Integration
We connect the solution to your systems via APIs without a heavy migration.
Governance
We add oversight, documentation and compliance β aligned with the EU AI Act.
Optimisation
We track metrics, fix and improve the solution continuously.
Use cases
Chatbot
We automate Chatbot with AI and free your team's time for higher-value work.
Request routing
We bring predictability and measurable results to Request routing using data.
Automated replies
We reduce errors and delays in Automated replies with supervised automation.
Ticket classification
We speed up Ticket classification and improve transparency across the organisation.
Knowledge base
We scale Knowledge base safely and compliantly.
Sentiment analysis
We connect Sentiment analysis seamlessly to your existing systems.
What we deliver
- A clear roadmap and priorities
- A working solution in production
- Integrations with existing systems
- Documentation and governance framework
- Training for your team
- Monitoring and ongoing support
Technologies and capabilities
- Large language models (LLMs)
- RAG and vector search
- MLOps and model versioning
- API and system integrations
- Cloud platforms (Azure, AWS, GCP)
- Monitoring and alerting
- Security and access control
- Human in the loop
Frequently asked questions
The first working pilot is typically in production in under eight weeks. The exact timeline depends on the use case and data readiness.
Yes. We build integrations to your CRM, ERP and other systems via APIs without a heavy migration.
Yes. We build a governance layer that makes the model auditable and aligned with the EU AI Act, with a human in the loop.
Discovery is free. Pricing depends on scope, and you get an exact quote after the discovery call.
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Book a free discovery call β we review your opportunities with no commitment.